Terms & Conditions
Frellini Jewelry Carolin and Frederic Wortmann GbR (hereinafter "Frellini Jewelry") operates an online shop at the Internet address www.frellini.de. The following general terms and conditions (GTC ) in the version valid at the time of the order. Frellini Jewelry does not recognize deviating provisions unless they have been expressly agreed to. The law of the Federal Republic of Germany applies, excluding the UN sales law.
2. Registration and Customer Account
You can register as a customer on www.frellini.de under "My Account" on the home page and thus facilitate the process of future purchases or manage your purchases. If you wish, you can also receive regular information about products or special offers. If you use this service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law, you agree to be responsible for all activities that occur through your Account or password can be made. You should take all necessary steps to ensure that your password is kept private and secure. You should also inform us immediately if you have cause for concern that a third party has gained knowledge of your password or that the password is being used without authorization. You are responsible for ensuring that the information you give us is accurate and complete and for notifying us of any changes to the information you have given us. You can view and update much of the information you have given us and your account settings in the "My Account" area of the website. We reserve the right to withhold services from you on the Website or terminate any member account if you breach any applicable law or other applicable contract terms or policies.
3. Contractual partner and conclusion of contract.
The purchase contract is concluded with Frellini Jewelry Carolin and Frederic Wortmann GbR.
The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the steps provided for this purpose in the ordering process and use the explained correction aids. By clicking the order button, you place a binding order for the goods contained in the shopping cart if you have previously entered all the data required for the execution of the contract and have confirmed that you are aware of and agree to these terms and conditions. The receipt of your order will be confirmed by e-mail immediately after the order has been sent. This automatic confirmation of receipt does not constitute acceptance of the offer, but merely documents that the order has been received by the seller. The contract is only concluded when Frellini Jewelry submits the declaration of acceptance. When the contract is concluded with us depends on the payment method you have chosen:
Payment in advance
We accept your order by sending a declaration of acceptance in a separate email within two days, in which we give you our bank details.
During the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.
You will only receive your invoices in digital form. You will receive your invoice with the order confirmation by e-mail and you can also view and print it out in your customer account if you have registered with us as a customer. Frellini Jewelry reserves the right not to accept an order. This decision is at the discretion of Frellini Jewelry. If Frellini Jewelry does not accept the offer within seven working days, the order is considered rejected. The online sale of our products takes place exclusively in Germany. If you wish to have it shipped abroad, please contact us. We will then check the possibility for you. Orders are only accepted from persons of legal age and are only possible in normal household quantities. The language available for the conclusion of the contract is German.
4. Delivery reservation
If ordered goods are not available, Frellini Jewelry is not obliged to deliver. Frellini Jewelry will inform the customer as soon as possible about the non-availability and immediately reimburse payments already made.
5. Delivery and Terms of Delivery
The products ordered are delivered to the delivery address specified by the customer. Shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs in the offers. We only deliver by mail. It is not possible to collect the goods yourself or to deliver them to packing stations.
Frellini Jewelry is entitled to make partial deliveries if this is reasonable for the customer based on a consideration of his interests and those of Frellini Jewelry. Frellini Jewelry bears the resulting additional shipping costs. The dispatch of a partial delivery takes place at the risk of Frellini Jewelry. With the receipt of each partial delivery, the risk for the delivered items is transferred to the customer. If Frellini Jewelry is in arrears with outstanding partial services or outstanding partial services are not possible, the customer is entitled to withdraw from the contract as a whole.
All prices stated on the website are amounts in EURO and include VAT at 19%.
7. Cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must
Carolin and Frederic Wortmann GbR
22301 Hamburg, Germany
inform you of your decision to withdraw from this contract by means of a clear statement by letter or e-mail. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. End of revocation
The goods purchased from us can be returned to us within 14 days of receipt of the goods. To do this, use the following revocation form:
To: Frellini Jewelry Carolin and Frederic Wortmann GbR, Maria-Louisen-Str. 23, 22301 Hamburg, email@example.com:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)
(*) Delete where not applicable.
We would like to point out that we are not obliged to take back goods that have been worn, washed or damaged. Supplied packaging is considered part of the goods and must also be returned in the event of a return.
Written complaints about the circumstances of the conclusion of the contract or the type of contract execution must be sent to the following address:
Carolin and Frederic Wortmann GbR
22301 Hamburg, Germany
The following payment methods are generally available in our shop:
Payment in advance
If you select the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment. When making the transfer, please use the order number you have been given as the reference number for your transfer. The bank account is:
Recipient: Frellini Jewelry Carolin and Frederic Wortmann GbR
IBAN: DE02 2656 2490 0606 6453 00
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. You'll get more information during the ordering process. The payment transaction is carried out automatically by PayPal immediately afterwards.
11. Retention of Title
The goods remain the property of Frellini Jewelry until full payment has been made.
The statutory liability for defects applies. The warranty is based on the statutory provisions. If delivered items have obvious material or manufacturing defects, including transport damage, please report such defects to Frellini Jewelry immediately. However, failure to report this has no consequences for your legal claims.
13. Product Maintenance
We would like to point out that precious stones and precious metals are used to produce the goods on offer. Careful handling, which involves using the product for its nature's purpose, is essential to preserving the color intensity of the gemstones as well as the plating of the metal. It is recommended not to expose the products to excessive heat and liquids and to remove them during sporting activities. Frellini Jewelry does not accept any damage resulting from improper handling.
14. Gift Certificates
Gift vouchers (purchased vouchers) can be redeemed for the purchase of products on the website www.frellini.de. However, they cannot be used to purchase additional gift vouchers. Credits from such vouchers are neither paid out in cash nor do they bear interest. Gift vouchers can only be redeemed before completing the ordering process. Subsequent redemption or offsetting is not possible. More than one gift voucher can be used on one order. If the credit on a gift voucher is not sufficient to pay for the order in full, the difference can be made up using the payment options offered. A purchase of a gift voucher can only be canceled if the gift voucher has not yet been redeemed. A gift voucher is considered redeemed when it has been applied to an order. Any difference will be credited to your account. We accept no liability in the event of loss, theft or illegibility of voucher cards for which we are not responsible. The gift voucher is transferrable. The use of the vouchers for commercial purposes is not permitted. Reproducing, editing or manipulating the vouchers is also not permitted. In the event of cancellation, the voucher can be used for another order. The validity of our vouchers expires after three years from the end of the year in which the voucher was purchased from us.
All copyrights to the published images, films and texts are owned by Frellini Jewelry or our partners. Use of the images, films and texts is not permitted without our express consent.
16. Vendor Identification
Carolin and Frederic Wortmann GbR
Legal form: partnership under civil law (GbR)
Company headquarters: Maria-Louisen-Str. 23, 22301 Hamburg
Owners: Carolin Wortmann, Frederic Wortmann
Sales tax identification number: DE306369688